Overview
What is The Information & Referral Federation Of Los Angeles County?
The Information & Referral Federation of Los Angeles County, also known as 211 LA County, is a nonprofit corporation headquartered in San Gabriel, California. Their mission is to improve access to human service agencies in Los Angeles County by providing information and referrals to these agencies. With a staff of 197 employees, they offer a range of specialized services, including elder abuse hotline, safely surrendered baby hotline, mobility management services, abuse prevention and intervention services, youth services, veterans services, and early intervention services. Additionally, 211 LA County engages in software development to enhance customer service through digital and online platforms. They maintain a comprehensive database of community resources, which is accessible online.
Official website here: www.211la.org
What are the reviews and ratings of this charity?
Charity Navigator Rating: 95% (Four-Star out of Four Stars)
The Information & Referral Federation of Los Angeles County has achieved a strong Four-Star rating from Charity Navigator, highlighting its robust accountability and finance practices. The organization scored 95% in this category, demonstrating a commitment to transparency and effective management. Key strengths include an independent board, comprehensive financial oversight, and a solid program expense ratio, indicating that a significant portion of its funding goes directly to its services.
However, user feedback from Great Nonprofits presents a contrasting perspective, with a particularly low rating of 1 from a professional reviewer. The reviewer expressed frustration over the lack of useful referrals after decades of trying, citing outdated information and poor customer service. Concerns were also raised about high salaries for leadership, fostering a perception of inefficiency and disconnect from community needs.
While the organization maintains high standards in financial and operational accountability, the negative user experience suggests areas for improvement, particularly in service delivery and community engagement. This dichotomy reflects the importance of evaluating both financial ratings and user feedback to gain a complete picture of a nonprofit's effectiveness.
This AI summary has been generated from information found on Charity Navigator and Great Nonprofits.
Is The Information & Referral Federation Of Los Angeles County legitimate?
The Information & Referral Federation Of Los Angeles County is a legitimate nonprofit organization registered as a 501(c)(3) entity. The Information & Referral Federation Of Los Angeles County submitted a form 990, which is a tax form used by tax-exempt organizations in the U.S., indicating its operational transparency and adherence to regulatory requirements. Donations to this organization are tax deductible.
Heare are some key statistics you may want to consider:
Executive Compensation: $467,937
Professional Fundraising Fees: $0
Other Salaries and Wages: $7,261,275
For more financial information, click here
Official website here: www.211la.org
What is the mission statement of The Information & Referral Federation Of Los Angeles County?
The Information & Referral Federation of Los Angeles County, known as 211 LA County, is a non-profit organization aimed at improving access to human service agencies in Los Angeles County. They accomplish this by providing valuable information and referrals to these agencies and coordinating between various programs that offer specialized services. The organization offers a range of specialized services including elder abuse hotline, safely surrendered baby hotline, mobility management services, abuse prevention/intervention services, youth services, veterans services, and early intervention services. In addition, they are dedicated to enhancing customer service through the development of digital and online services, and maintaining a comprehensive database of community resources accessible online.
Official website here: www.211la.org
Who is the CEO of The Information & Referral Federation Of Los Angeles County?
Maribel Marin is the President of The Information & Referral Federation Of Los Angeles County.
Official website here: www.211la.org
What is the revenue of The Information & Referral Federation Of Los Angeles County?
The Information & Referral Federation Of Los Angeles County's revenue in 2022 was $15,516,360.
Official website here: www.211la.org
Who are the executives of The Information & Referral Federation Of Los Angeles County and what are their salaries?
The average compensation at The Information & Referral Federation Of Los Angeles County during 2022 was $39,235. There are 197 employees and 14 volunteers at The Information & Referral Federation Of Los Angeles County.
Here are 18 key members and their salaries:
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- Other: $13,860
Official website here: www.211la.org
Where can I find the form 990 for The Information & Referral Federation Of Los Angeles County?
The Information & Referral Federation Of Los Angeles County's most recent form 990 was submitted in 2022 and can be accessed here.
Official website here: www.211la.org
Learn more at the official website: www.211la.org
Mission Statement of The Information & Referral Federation Of Los Angeles County
The Information & Referral Federation Of Los Angeles County, or 211 LA County, is a nonprofit organization dedicated to enhancing access to human service agencies in Los Angeles County by supplying crucial information and referrals. Their mission is geared towards improving the connections between individuals in need and the human service agencies tailored to address their unique concerns.
By functioning as a central hub for information, 211 LA County bridges the gap between those seeking assistance and the organizations designed to provide it. Their scope of services encompasses a diverse range of specialized programs, such as the Elder Abuse Hotline, Safely Surrendered Baby Hotline, Mobility Management Services, Abuse Prevention/Intervention Services, Youth Services, Veterans Services, and Early Intervention Services. These targeted offerings cater to various demographics and requirements within the community.
Moreover, 211 LA County is consistently innovating by developing software to optimize customer service and expanding digital and online resources. This commitment to progress is reflected in their comprehensive database of community resources, which is accessible online, enabling quick and convenient access for users. The organization's dedication to enhancing the customer experience and facilitating effective communication between individuals and human service agencies is a vital component of their mission.
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Impact
October, 2024
The Information & Referral Federation of Los Angeles County significantly enhances the accessibility of human services throughout Los Angeles County. By providing critical information and referral services, it connects individuals and families to various health, human, and social services. This initiative enables residents to navigate the complexities of available resources effectively.
In its role as a comprehensive information hub, the organization offers specialized services addressing pressing community needs, including elder abuse support, youth services, and resources for veterans. The coordination between different programs ensures that individuals receive the appropriate assistance tailored to their unique circumstances. Additionally, 211 LA County is committed to technological advancement by developing software that improves customer service and online accessibility to a wealth of community resources.
Through these efforts, The Information & Referral Federation not only facilitates connections between people and essential services but also fosters a more informed and supportive community, ultimately enhancing the overall well-being of Los Angeles County residents.
This information is meant to be a general summary of The Information & Referral Federation Of Los Angeles County. Please take the time to review official sources before making any decisions based upon the content provided here.
Financials
This financial information is from Propublica.
Other financial information:
This information is from the most recently submitted tax form from this organization, which was in 2022.
- Investment Income: $6
- Program Service Revenue: $479,013
- Gross Receipts: $15,516,360
Assets and Liabilities:
- Total Assets: $6,729,267
- Total Liabilities: $2,917,824
- Net Assets: $3,811,443
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Programs
Programs are reported by nonprofits in their tax forms and are normally their tax-exempt activities.
CONTRACT REVENUE
Revenue
$273,157
SOFTWARE FEES
Revenue
$129,031
TAXONOMY SUBSCRIPTION
Revenue
$76,825
Organization Details
Founding Year
1981
Phone
(626) 350-1841Principal Officer
Maribel Marin
Main Address
526 W LAS TUNAS, SAN GABRIEL, CA, 91776
Website
www.211la.orgNTEE Category
Code: P00L - Human services
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