Overview
What is Helpline?
Helpline is a nonprofit organization situated in Walla Walla County, dedicated to aiding impoverished and homeless individuals and families. The organization's team of empathetic staff and volunteers work tirelessly to evaluate the needs of their clients, ensuring they are eligible for local resources. Helpline offers direct assistance in various crucial areas, such as food, clothing, transportation, and utility bills to prevent disconnections. In 2021, they provided support to 289 households, comprising 535 individuals, including 152 children and 106 homeless individuals. Furthermore, Helpline makes referrals to other organizations to ensure their clients receive comprehensive care, making 8 such referrals that year.
Official website here: www.helplineww.org
What are the reviews and ratings of this charity?
Charity Navigator Rating: 82% (Three-Star out of Four Star rating)
Helpline has received a Three-Star rating from Charity Navigator, reflecting a solid score of 82%. This rating indicates a relatively strong performance in terms of accountability and financial practices, particularly highlighted by the organization’s 100% independent board members, indicating robust governance. Additionally, Helpline has a high program expense ratio of 78.76%, suggesting that a significant portion of its funds are directed toward its mission-based programs.
While Helpline exhibits strengths in governance and financial management, there are areas for improvement. Notably, the organization lacks a whistleblower policy and a document retention and destruction policy, both of which are critical for transparency and accountability. Despite these gaps, the charity demonstrates responsible asset management and maintains a low liabilities-to-assets ratio of 0.96%, indicating financial stability.
Overall, while Helpline shows promising performance in certain areas, addressing the noted policy gaps could enhance its overall effectiveness and trustworthiness. The charity's commitment to its mission is evident, but strengthening its governance framework could further improve its standing within the nonprofit sector.
This AI summary has been generated from information found on Charity Navigator.
What do the Facebook reviews say about Helpline?
90% of 12 reviewers on Facebook recommend Helpline. Here is a summary of their insights:
Many reviewers express a strong appreciation for the compassionate and caring approach of the Helpline staff. They emphasize the friendliness of the team and highlight how the organization creates a welcoming atmosphere without any judgment. The genuine concern for individuals in need stands out as a key strength, with users feeling supported and valued during their interactions.
Overall, the positive sentiment surrounding Helpline indicates that it truly delivers on its promise to provide thoughtful and dedicated assistance to those it serves.
This AI summary has been generated from reviews found on Facebook.
Is Helpline legitimate?
Helpline is a legitimate nonprofit organization registered as a 501(c)(3) entity. Helpline submitted a form 990EZ, which is a tax form used by tax-exempt organizations in the U.S., indicating its operational transparency and adherence to regulatory requirements. Donations to this organization are tax deductible.
Official website here: www.helplineww.org
What is the mission statement of Helpline?
Helpline's mission is centered around providing aid to underprivileged individuals and families. As the primary point of assistance, Helpline's team of trained staff and volunteers assess the needs of those in need and screen for eligibility for local resources. Their services extend to addressing essential necessities such as food, clothing, transportation, and utility bills to prevent disconnections. In 2021, Helpline helped 289 households, comprising 535 individuals, including 152 children and 106 homeless individuals. They also make referrals to other organizations to ensure that clients receive comprehensive support.
Official website here: www.helplineww.org
Who is the CEO of Helpline?
Larry Nelson is the Treasurer of Helpline.
Official website here: www.helplineww.org
What is the revenue of Helpline?
Helpline's revenue in 2022 was $97,365.
Official website here: www.helplineww.org
Who are the executives of Helpline and what are their salaries?
Here are 7 key members and their salaries:
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Official website here: www.helplineww.org
Where can I find the form 990EZ for Helpline?
Helpline's most recent form 990EZ was submitted in 2022 and can be accessed here.
Official website here: www.helplineww.org
Learn more at the official website: www.helplineww.org
Mission Statement of Helpline
Helpline, a nonprofit organization, serves as a crucial point of contact for providing aid to impoverished and homeless individuals and families in Walla Walla County. Their mission is twofold: firstly, they have trained, compassionate staff and volunteers who assess the requirements of those in need and screen for eligibility for local resources. Secondly, they directly provide assistance with essential necessities such as food, clothing, transportation, and utility bills to prevent disconnections, serving a total of 289 households comprising 535 individuals in 2021, including 152 children and 106 homeless individuals. Furthermore, Helpline refers clients to other organizations to ensure they receive comprehensive support, making 8 such referrals in the year 2021.
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Impact
October, 2024
Helpline has a profound impact on the community in Walla Walla County by acting as a vital access point for individuals and families in need. By assessing needs and connecting clients to essential resources, Helpline provides critical assistance that helps alleviate poverty and homelessness.
In 2021 alone, Helpline supported 289 households, translating to 535 individuals, including 152 children and 106 individuals experiencing homelessness. This direct assistance covers essential needs such as food, clothing, transportation, and utility payments to prevent shut-offs, ensuring that families can maintain stability during challenging times.
Moreover, Helpline does not just stop at immediate assistance. By making referrals to other organizations, it fosters a network of support that addresses various aspects of clients' lives. This comprehensive approach underscores Helpline's commitment to enhancing the overall well-being of vulnerable community members, making a significant and positive difference in their lives.
This information is meant to be a general summary of Helpline. Please take the time to review official sources before making any decisions based upon the content provided here.
Financials
This financial information is from Propublica.
Other financial information:
This information is from the most recently submitted tax form from this organization, which was in 2022.
- Investment Income: $1,404
- Gross Receipts: $97,365
Assets and Liabilities:
- Total Assets: $427,408
- Total Liabilities: $6,236
- Net Assets: $421,172
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Organization Details
Phone
(509) 529-3377Principal Officer
Larry Nelson
Main Address
412 W Poplar St, Walla Walla, WA, 99362
Website
www.helplineww.orgNTEE Category
Code: P20 - Human services
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