Five Star Credit Union

Learn about this cause: What are the reviews? Is it Legit? Do I like the mission? What is the CEO's salary?

EIN: 580960142 ✦ Dothan, AL ✦ Designated as a 501(c)(14)

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Overview

What is Five Star Credit Union?

Five Star Credit Union is a cooperative association based in Dothan, Alabama, with a location at 5105 Montgomery Hwy, 36303. Established to promote thrift among its members and provide them with a reliable source of credit, the credit union offers a range of financial products and services. These include savings, checking, certificate of deposit accounts, as well as IRA savings and certificate of deposit accounts. With a team of 192 employees, Five Star Credit Union caters to over 55,000 members in various counties in Alabama and Georgia.


Official website here: www.fivestarcu.com

What do the Facebook reviews say about Five Star Credit Union?

80% of 70 reviewers on Facebook recommend Five Star Credit Union. Here is a summary of their reviews:

The overall sentiment leans towards dissatisfaction with recent experiences at Five Star Credit Union. Several members express frustration with customer service, noting difficulties in reaching representatives by phone and delays in resolving account issues. Specific concerns include problems with address changes and account name corrections that have taken an extended period without resolution.

Unfortunately, these challenges have led some long-time members to discontinue their use of the services. While there are likely positive experiences, the prevailing themes highlight a decline in responsiveness and support, suggesting that improvements in communication and service efficiency could enhance member satisfaction.


This AI summary has been generated from reviews found on Facebook.

Is Five Star Credit Union legitimate?

Five Star Credit Union is a legitimate nonprofit organization registered as a 501(c)(14) entity. Five Star Credit Union submitted a form 990, which is a tax form used by tax-exempt organizations in the U.S., indicating its operational transparency and adherence to regulatory requirements. Donations to this organization are tax deductible.


Heare are some key statistics you may want to consider:

Executive Compensation: $1,669,231
Professional Fundraising Fees: $0
Other Salaries and Wages: $7,084,767

For more financial information, click here


Official website here: www.fivestarcu.com

What is the mission statement of Five Star Credit Union?

Five Star Credit Union is a cooperative association established to encourage savings among its members and offer them access to credit. With a membership base exceeding 55,000, the credit union focuses on providing financial products and services to help its members manage their finances effectively. Among the offerings are competitive savings accounts, including checking, savings, certificate of deposit accounts, and Individual Retirement Account (IRA) savings. The credit union's mission is to support its members in saving money and accessing credit when needed.


Official website here: www.fivestarcu.com

Who is the CEO of Five Star Credit Union?

Robert A Steensma is the President/Ceo of Five Star Credit Union. The CEO's salary of Five Star Credit Union is $664,484 and their total compensation is $699,179.


Official website here: www.fivestarcu.com

What is the revenue of Five Star Credit Union?

Five Star Credit Union's revenue in 2022 was $44,908,248.


Official website here: www.fivestarcu.com

Who are the executives of Five Star Credit Union and what are their salaries?

The average compensation at Five Star Credit Union during 2022 was $45,594. There are 192 employees and 9 volunteers at Five Star Credit Union.


Here are 22 key members and their salaries (Five Star Credit Union's CEO's salary is $664,484 and their total compensation is $699,179):


Suzann Culpepper (Secretary)
  • Compensation: $0
  • Related: $0
  • Other: $0
Wallace Johnson (Chairman)
  • Compensation: $0
  • Related: $0
  • Other: $0
Harold Stepler (Director)
  • Compensation: $0
  • Related: $0
  • Other: $0
Janice Green (Treasurer)
  • Compensation: $0
  • Related: $0
  • Other: $0
Pamela Scott (Director)
  • Compensation: $0
  • Related: $0
  • Other: $0
Cory Driggers (Vice Chairman)
  • Compensation: $0
  • Related: $0
  • Other: $0
Michael Farris (Director)
  • Compensation: $0
  • Related: $0
  • Other: $0
Whit Huskey (Director)
  • Compensation: $0
  • Related: $0
  • Other: $0
Bobby Swan (Director)
  • Compensation: $0
  • Related: $0
  • Other: $0
Robert A Steensma (President/Ceo)
  • Compensation: $664,484
  • Related: $0
  • Other: $34,695
Tyler Beck (Svp/Coo)
  • Compensation: $320,386
  • Related: $0
  • Other: $34,212
Landon Wildes (Vp/Cfo)
  • Compensation: $161,022
  • Related: $0
  • Other: $14,645
Michael Machowicz (Vp/Cio)
  • Compensation: $222,227
  • Related: $0
  • Other: $26,761
Fabio Biasella (Svp/Cmo)
  • Compensation: $179,147
  • Related: $0
  • Other: $11,653
Deborah Mcrae (Vp Risk Management)
  • Compensation: $174,050
  • Related: $0
  • Other: $7,966
Lance Wagner (Vp Lending)
  • Compensation: $172,193
  • Related: $0
  • Other: $28,841
Mike Bridges (Vp-Marketing/Communication)
  • Compensation: $162,222
  • Related: $0
  • Other: $28,452
Candice White (Mortgage Loan Originator)
  • Compensation: $191,898
  • Related: $0
  • Other: $29,459
Pam Pettis (Director - Human Resources)
  • Compensation: $140,291
  • Related: $0
  • Other: $26,976
Bobby Landwehr (Director - Commercial Lend)
  • Compensation: $134,315
  • Related: $0
  • Other: $21,192
Christopher Latta (Director - Consumer Lendin)
  • Compensation: $152,401
  • Related: $0
  • Other: $23,776
Jason Shanks (Vp, Business Intelligence)
  • Compensation: $176,036
  • Related: $0
  • Other: $17,487


Official website here: www.fivestarcu.com

Where can I find the form 990 for Five Star Credit Union?

Five Star Credit Union's most recent form 990 was submitted in 2022 and can be accessed here.


Official website here: www.fivestarcu.com

Learn more at the official website: www.fivestarcu.com

Mission Statement of Five Star Credit Union

Five Star Credit Union is a cooperative association with a mission to encourage savings among its members while providing them with access to credit. Established with the goal of promoting thrift, this credit union offers a range of financial products and services to its member base, which surpasses 55,000 individuals.

In their endeavor to foster savings, Five Star Credit Union provides competitive savings offerings. These include various account options such as savings, checking, and certificate of deposit accounts, as well as Individual Retirement Account (IRA) savings and certificate of deposit accounts. By offering these diverse savings opportunities, the credit union empowers its members to build financial security and save for their future.

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Impact




October, 2024

Five Star Credit Union significantly impacts its community by providing essential financial products and services aimed at promoting thrift among its members. With a membership base exceeding 55,000 across Southeast Alabama and Georgia, Five Star offers a variety of competitive savings options, including savings accounts, checking accounts, and certificates of deposit, as well as IRA savings accounts.

By focusing on cooperative financial services, Five Star fosters a sense of community and enables its members to achieve their financial goals. This commitment not only supports individual financial well-being but also contributes to the overall economic health of the region, empowering members to make informed financial decisions and encouraging responsible money management. Through its operations, Five Star Credit Union plays a crucial role in enhancing the financial literacy and stability of countless individuals and families.




This information is meant to be a general summary of Five Star Credit Union. Please take the time to review official sources before making any decisions based upon the content provided here.


Financials

This financial information is from Propublica.

Revenue
$44,908,248 (2022)
Expenses
$32,751,215 (2022)
Efficiency

Other financial information:

This information is from the most recently submitted tax form from this organization, which was in 2022.

  • Investment Income: $5,886,617
  • Program Service Revenue: $18,378,054
  • Gross Receipts: $44,913,245

Assets and Liabilities:

  • Total Assets: $748,664,965
  • Total Liabilities: $684,977,348
  • Net Assets: $63,687,617

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Programs

Programs are reported by nonprofits in their tax forms and are normally their tax-exempt activities.

INTEREST ON LOANS

Revenue

$18,378,054

Organization Details

Founding Year

1964

Principal Officer

Robert A Steensma

Main Address

5105 MONTGOMERY HWY, DOTHAN, AL, 36303

NTEE Category

Code: W60 - Public benefit

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