Overview
What is Contact Helpline?
Contact Helpline is a non-profit organization situated in Harrisburg, Pennsylvania. Its primary mission is to operate a 24-hour telephone helpline that offers information, referral, and listening services to individuals in need. During the 2022/2023 fiscal year, the helpline responded to over 35,516 information and referral contacts and provided callers with referrals to approximately 95,318 community agencies in the region. Individuals can also directly search for resources by conducting a database search of 211's database of service providers, with 62,487 database searches conducted within the same fiscal year. The top five referrals and searches were for rent payment assistance, electric service payment assistance, community shelters, support for housing services, and food. The organization employs a total of 35 individuals.
Official website here: www.contacthelpline.org
What are the reviews and ratings of this charity?
96% rating from Charity Navigator indicates that Contact Helpline has achieved a Four-Star out of Four Star rating, which signifies exemplary performance in accountability and finance. The organization demonstrates complete transparency through independent board governance, thorough auditing practices, and adherence to conflict of interest policies. With a program expense ratio of 91.79%, it allocates a significant portion of its resources directly to its mission, reflecting a strong commitment to its cause.
User feedback highlights the meaningful impact of Contact Helpline on both volunteers and the community. Volunteers express that their experiences have been rewarding, emphasizing the importance of providing empathetic listening and support to individuals facing loneliness, mental health challenges, and financial difficulties. Reviewers frequently mention the satisfaction derived from helping others while also noting the skills gained from the experience, such as active listening.
While the overall feedback is overwhelmingly positive, there are no significant limitations noted in the reviews. The organization's strong financial standing, coupled with heartfelt testimonials from long-term volunteers, underscores Contact Helpline's effectiveness and dedication to its mission of providing crucial support to those in need.
This AI summary has been generated from information found on Charity Navigator and Great Nonprofits.
Is Contact Helpline legitimate?
Contact Helpline is a legitimate nonprofit organization registered as a 501(c)(3) entity. Contact Helpline submitted a form 990, which is a tax form used by tax-exempt organizations in the U.S., indicating its operational transparency and adherence to regulatory requirements. Donations to this organization are tax deductible.
Heare are some key statistics you may want to consider:
Executive Compensation: $79,840
Professional Fundraising Fees: $0
Other Salaries and Wages: $561,319
For more financial information, click here
Official website here: www.contacthelpline.org
What is the mission statement of Contact Helpline?
Contact Helpline's mission is centered around providing a 24-hour telephone helpline service. This service offers information, referrals, and a listening ear to callers in need. During the 2022/2023 fiscal year, the helpline responded to over 35,500 information and referral contacts and provided referrals to over 95,300 community agencies. Individuals can also search for resources directly by conducting a search of 211's database of service providers. In the same fiscal year, 62,487 database searches were conducted. The top five referrals and searches were primarily for rent payment assistance, electric service payment assistance, community shelters, support for housing services, and food.
Official website here: www.contacthelpline.org
Who is the CEO of Contact Helpline?
Christine Marriott is the Executive Di of Contact Helpline.
Official website here: www.contacthelpline.org
What is the revenue of Contact Helpline?
Contact Helpline's revenue in 2023 was $808,018.
Official website here: www.contacthelpline.org
Who are the executives of Contact Helpline and what are their salaries?
The average compensation at Contact Helpline during 2023 was $18,319. There are 35 employees and 15 volunteers at Contact Helpline.
Here are 4 key members and their salaries:
- Compensation: $0
- Related: $0
- Other: $0
- Compensation: $0
- Related: $0
- Other: $0
- Compensation: $0
- Related: $0
- Other: $0
- Compensation: $79,840
- Related: $0
- Other: $0
Official website here: www.contacthelpline.org
Where can I find the form 990 for Contact Helpline?
Contact Helpline's most recent form 990 was submitted in 2023 and can be accessed here.
Official website here: www.contacthelpline.org
Learn more at the official website: www.contacthelpline.org
Mission Statement of Contact Helpline
Contact Helpline, a nonprofit organization, is dedicated to offering a 24-hour telephone helpline service. This service provides information, referrals, and a listening ear to those in need. During the 2022/2023 fiscal year, Contact Helpline responded to 35,516 information and referral contacts, connecting callers with over 95,318 community agencies in various regions. The organization also allows individuals to search for resources directly by conducting a search of 211's database of service providers. In the same fiscal year, 62,487 database searches were conducted, with the top five referrals and searches being for rent payment assistance, electric service payment assistance, community shelters, support for housing services, and food. By offering these services, Contact Helpline aims to support individuals in finding the resources they need to navigate various challenges, particularly those related to housing and food security.
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Impact
June, 2024
Contact Helpline's impact is significant in providing crucial information, referral, and listening services through its 24-hour telephone helpline. In the 2022/2023 fiscal year, Contact Helpline responded to 35,516 information and referral contacts, connecting callers to over 95,318 community agencies in the region. Additionally, individuals utilized the database search feature to find resources, with 62,487 searches conducted. The top five referrals and searches were related to rent payment assistance, electric service payment assistance, community shelters, support for housing services, and food. This demonstrates the organization's vital role in addressing immediate needs and connecting individuals with the necessary support services.
This information is meant to be a general summary of Contact Helpline. Please take the time to review official sources before making any decisions based upon the content provided here.
Financials
This financial information is from Propublica.
Other financial information:
This information is from the most recently submitted tax form from this organization, which was in 2023.
- Investment Income: $27,636
- Program Service Revenue: $581,111
- Gross Receipts: $815,148
Assets and Liabilities:
- Total Assets: $1,553,748
- Total Liabilities: $35,431
- Net Assets: $1,518,317
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Programs
Programs are reported by nonprofits in their tax forms and are normally their tax-exempt activities.
GOVERNMENT CONTRACTS
Revenue
$303,837
PA 211 GRANTS & ALLOCATIONS
Revenue
$270,127
DIRECTORY
Revenue
$7,147
Organization Details
Founding Year
1970
Phone
(717) 652-4987Principal Officer
Christine Marriott
Main Address
900 S ARLINGTON AVENUE, HARRISBURG, PA, 17109
Website
www.contacthelpline.orgNTEE Category
Code: F400 - Mental health
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