Overview
What is Professional Association For Customer Engagement Inc?
Professional Association for Customer Engagement Inc., or PACE, is a nonprofit organization based in Brownsburg, Indiana. Its primary focus is on supporting companies that utilize telephone, internet, and email communication for sales, marketing, and customer service. PACE provides its members with business opportunities, protection from regulations, education, and communication. The association advocates for the interests of contact center users and providers before government bodies, conducts research on relevant topics, and educates the general public about the importance of contact centers and customer service. PACE offers networking forums, business learning programs, and promotes outstanding customer service solutions through omnichannel communication such as voice, email, chat, text, and social media. With a team of 3 employees, PACE is dedicated to advancing companies that engage with customers via contact centers.
Official website here: www.paceassociation.org
Is Professional Association For Customer Engagement Inc legitimate?
Professional Association For Customer Engagement Inc is a legitimate nonprofit organization registered as a 501(c)(6) entity. Professional Association For Customer Engagement Inc submitted a form 990, which is a tax form used by tax-exempt organizations in the U.S., indicating its operational transparency and adherence to regulatory requirements. Donations to this organization are tax deductible.
Heare are some key statistics you may want to consider:
Executive Compensation: $0
Professional Fundraising Fees: $0
Other Salaries and Wages: $190,532
For more financial information, click here
Official website here: www.paceassociation.org
What is the mission statement of Professional Association For Customer Engagement Inc?
The Professional Association for Customer Engagement (PACE) is a non-profit organization exclusively dedicated to promoting outstanding customer service and sales solutions delivered via various channels for companies engaging with customers through contact centers. PACE supports its members by providing essential business elements such as networking opportunities at international, national, and regional levels, business learning programs, advocacy for contact center users and providers' interests, research on consumer and regulatory topics, updates on global developments in contact centers, and education to promote the business interests of contact center providers and users. The association values its members and is committed to promoting customer service.
Official website here: www.paceassociation.org
Who is the CEO of Professional Association For Customer Engagement Inc?
Salvatore Falletta is the Chair of Professional Association For Customer Engagement Inc.
Official website here: www.paceassociation.org
What is the revenue of Professional Association For Customer Engagement Inc?
Professional Association For Customer Engagement Inc's revenue in 2021 was $697,229.
Official website here: www.paceassociation.org
Who are the executives of Professional Association For Customer Engagement Inc and what are their salaries?
The average compensation at Professional Association For Customer Engagement Inc during 2021 was $63,511. There are 3 employees and 100 volunteers at Professional Association For Customer Engagement Inc.
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Official website here: www.paceassociation.org
Where can I find the form 990 for Professional Association For Customer Engagement Inc?
Professional Association For Customer Engagement Inc's most recent form 990 was submitted in 2021 and can be accessed here.
Official website here: www.paceassociation.org
Learn more at the official website: www.paceassociation.org
Mission Statement of Professional Association For Customer Engagement Inc
The Professional Association for Customer Engagement (PACE) is a unique, non-profit trade association that is solely committed to championing the success of companies that engage with their customers via various communication channels, such as voice, email, chat, text, and social media. PACE's primary mission is to empower its members by promoting their ability to deliver exceptional customer service and sales solutions through these omni-channel communication methods.
To fulfill this mission, PACE provides a range of essential business elements to its members. These elements include opportunities for networking at international, national, and regional levels through forums, educational programs to enhance business learning, advocacy of contact center users and providers' interests before state and federal government, research on consumer and regulatory topics that are significant to contact centers, updates on global developments in contact centers, and education of the general public and media to support the business interests of contact center providers and users, whose commitment to customer service is unwavering.
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Impact
October, 2024
The Professional Association for Customer Engagement (PACE) significantly impacts businesses and organizations engaged in customer interactions through contact centers. By focusing on the advancement of these companies, PACE enhances their ability to deliver exceptional customer service and sales solutions across multiple communication channels, including voice, email, chat, text, and social media.
PACE creates a robust platform for its members, which include call centers, trainers, consultants, and equipment suppliers, fostering networking opportunities at various levels—international, national, and regional. This interconnectedness allows members to share best practices, insights, and strategies, ultimately leading to improved service delivery and business performance.
The association actively advocates for the interests of contact center users and providers at state and federal levels, helping to shape regulations that impact the industry. By providing valuable research on consumer and regulatory trends, PACE equips its members with knowledge that enhances their operational effectiveness and compliance.
Moreover, PACE emphasizes the importance of ongoing education and training, offering programs tailored to the evolving needs of customer engagement professionals. This commitment to professional development not only empowers individual members but also elevates the standards of customer service across the industry.
In summary, PACE's multifaceted approach to supporting its members—through networking, advocacy, research, and education—plays a pivotal role in driving excellence in customer engagement, benefiting both service providers and the customers they serve.
This information is meant to be a general summary of Professional Association For Customer Engagement Inc. Please take the time to review official sources before making any decisions based upon the content provided here.
Financials
This financial information is from Propublica.
Other financial information:
This information is from the most recently submitted tax form from this organization, which was in 2021.
- Investment Income: $15
- Program Service Revenue: $338,344
- Gross Receipts: $697,229
Assets and Liabilities:
- Total Assets: $296,900
- Total Liabilities: $107,120
- Net Assets: $189,780
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Programs
Programs are reported by nonprofits in their tax forms and are normally their tax-exempt activities.
ANNUAL CONVENTION AND
Revenue
$330,871
COMPLIANCE CERTIFICATI
Revenue
$5,973
SRO EXAM FEES
Revenue
$1,500
Organization Details
Founding Year
1985
Phone
(317) 816-9336Principal Officer
Salvatore Falletta
Main Address
7230 ARBUCKLE COMMONS 190, BROWNSBURG, IN, 46112
Website
www.paceassociation.orgNTEE Category
Code: S41 - Community improvement
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