Overview
What is Consumer Satisfaction Services?
Consumer Satisfaction Services is a consumer-driven, recovery-based nonprofit organization based in Harrisburg, Pennsylvania. With a team of 11 dedicated individuals, their mission is to evaluate the quality of behavioral health services to ensure continuous quality improvement and foster partnerships with stakeholders. Their primary objective is to contribute to the development of an effective and cooperative behavioral health system, focusing on quality assurance and promoting a supportive environment for those seeking help.
What are the reviews and ratings of this charity?
Charity Navigator Rating: 94% (Four-Star out of Four Stars)
Consumer Satisfaction Services has achieved a notable Four-Star rating from Charity Navigator, reflecting a strong commitment to accountability and financial health. The overall score is derived solely from the Accountability & Finance beacon, where the organization excelled with a score of 94%. This high rating signifies that the nonprofit demonstrates transparency and responsible management of its resources.
One of the organization's key strengths is its governance, boasting an entirely independent board with five members, which enhances its credibility and decision-making processes. Additionally, Consumer Satisfaction Services maintains a robust conflict of interest policy and has established procedures for whistleblower protections and document retention. These factors contribute to building trust among its stakeholders.
Financially, the organization allocates a significant portion of its expenses toward programs, with an impressive program expense ratio of 89.74%. This indicates that the majority of its funds are directed towards fulfilling its mission rather than administrative costs. Overall, the data suggests that while the organization is performing well in terms of accountability and financial management, continued efforts in these areas will further strengthen its impact and reputation.
This AI summary has been generated from information found on Charity Navigator.
Is Consumer Satisfaction Services legitimate?
Consumer Satisfaction Services is a legitimate nonprofit organization registered as a 501(c)(3) entity. Consumer Satisfaction Services submitted a form 990, which is a tax form used by tax-exempt organizations in the U.S., indicating its operational transparency and adherence to regulatory requirements. Donations to this organization are tax deductible.
Heare are some key statistics you may want to consider:
Executive Compensation: $144,501
Professional Fundraising Fees: $0
Other Salaries and Wages: $194,562
For more financial information, click here
What is the mission statement of Consumer Satisfaction Services?
Consumer Satisfaction Services, a recovery-based and consumer-driven organization, aims to contribute to the development of an effective and cooperative behavioral health system. To achieve this, they assess the quality of behavioral health services and work towards quality assurance, ensuring continuous quality improvement by partnering with stakeholders. Their mission is geared towards promoting quality assurance within the behavioral health sector, with the ultimate goal of fostering a collaborative system that upholds high-quality care.
Who is the CEO of Consumer Satisfaction Services?
Jessica Paul is the Executive Di of Consumer Satisfaction Services.
What is the revenue of Consumer Satisfaction Services?
Consumer Satisfaction Services's revenue in 2023 was $622,453.
Who are the executives of Consumer Satisfaction Services and what are their salaries?
The average compensation at Consumer Satisfaction Services during 2023 was $30,824. There are 11 employees at Consumer Satisfaction Services.
Here are 6 key members and their salaries:
- Compensation: $116,121
- Related: $0
- Other: $17,750
- Compensation: $0
- Related: $0
- Other: $0
- Compensation: $0
- Related: $0
- Other: $0
- Compensation: $0
- Related: $0
- Other: $0
- Compensation: $0
- Related: $0
- Other: $0
- Compensation: $0
- Related: $0
- Other: $0
Where can I find the form 990 for Consumer Satisfaction Services?
Consumer Satisfaction Services's most recent form 990 was submitted in 2023 and can be accessed here.
Mission Statement of Consumer Satisfaction Services
Consumer Satisfaction Services, a recovery-based and consumer-driven organization, is dedicated to contributing to the development of an effective and cooperative behavioral health system. By assessing the quality of behavioral health services, this organization aims to promote quality assurance and ensure continuous quality improvement through partnership with stakeholders. The primary mission of Consumer Satisfaction Services is to foster a collaborative behavioral health system that prioritizes the needs and satisfaction of its consumers, ultimately leading to improved services and outcomes for those seeking help.
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Impact
July, 2024
Consumer Satisfaction Services has a significant impact on the behavioral health system by promoting quality assurance and continuous improvement in services. Through its consumer-driven approach, the organization assesses the quality of behavioral health services to ensure that individuals receive the care they need. By collaborating with stakeholders, Consumer Satisfaction Services helps to enhance the overall effectiveness and cooperation within the behavioral health system in Harrisburg, PA. This proactive role in advocating for consumer satisfaction and quality improvement contributes to the overall well-being and mental health of the community.
This information is meant to be a general summary of Consumer Satisfaction Services. Please take the time to review official sources before making any decisions based upon the content provided here.
Financials
This financial information is from Propublica.
Other financial information:
This information is from the most recently submitted tax form from this organization, which was in 2023.
- Investment Income: $421
- Program Service Revenue: $619,836
- Gross Receipts: $622,453
Assets and Liabilities:
- Total Assets: $228,961
- Total Liabilities: $69,322
- Net Assets: $159,639
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Programs
Programs are reported by nonprofits in their tax forms and are normally their tax-exempt activities.
PROGRAM FEES
Revenue
$619,836
Organization Details
Founding Year
2002
Phone
(717) 651-1070Principal Officer
Jessica Paul
Main Address
4775 LINGLESTOWN RD STE 201, HARRISBURG, PA, 17112
NTEE Category
Code: F053 - Mental health
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